MERCHANDISE DELIVERY

Whilst Hong Kong Ballet (HKB) works to dispatch the ordered merchandise as soon as possible, all delivery timelines are guides only, and delivery dates may be subject to change.

Merchandise will be delivered to the shipping address submitted. It is important to double-check and verify correct shipping information and contact number at the time of purchase.

Standard orders within Hong Kong: please allow 5–10 working days from the date the order was placed, except where the product listing indicates a different timeframe. Occasionally delivery may exceed these timelines for reasons outside of our control. For orders placed on Saturdays, Sundays and public holidays, please allow an extra business day for delivery. Most orders are sent with tracking numbers. Please contact us directly to follow up on an order.

International orders: Our shop currently does not support international orders and shipping yet. We apologise for the inconvenience, but please stay tuned for updates.

The prices of discounted products will be rounded up to the nearest dollar on EACH item.  

Delivery Errors:

If the address provided is incorrect, and the package is returned, the customer may be billed additional shipping charges for another delivery. HKB reserves the right to pass on applicable charges to customers if an incorrect address is provided. A contact phone number is required, which may be used by the courier to arrange delivery. If an order is unable to be delivered due to customer error, after 21 days or three attempts (whichever is sooner), HKB reserves the right to cancel the order. Under these circumstances, payment will be refunded, less delivery fees incurred by HKB.

EXCHANGES AND REFUNDS

Please note that unless there is an issue with product quality, exchanges and refunds will not be accepted.

Unfortunately, despite best efforts, items are occasionally damaged in transit. If there is a damaged item, please contact HKB within seven working days of receiving the goods with clear digital photos showing the damage.

Depending on the circumstances, HKB may exchange the product or provide a partial or full refund of the purchase amount. If the product needs to be physically returned, HKB will cover the full postage cost.

HKB reserves the rights to refuse a refund in cases where product damage is due to normal wear and tear, misuse, failure to use in accordance with the manufacturer’s instructions or failure to take reasonable care of the item(s).

ADDITIONAL INFORMATION

HKB reserves the right to amend these Terms and Conditions and the policies at any time at its sole discretion without prior notice. All amendments to these Terms and Conditions, including the policies, will be posted on HKB’s platform and be effective immediately. Customers’ continued use of the platform constitutes acceptance of the amended Terms and Conditions.